Refund Policy

1. Automatic Refunds for Failed Solves

We automatically refund credits for failed solves:

• If our service returns an error (5xx status codes)
• If processing takes longer than 30 seconds
• If our AI fails to detect text in the image
• If the service is temporarily unavailable

These refunds are automatic and instant - no action required from you.

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2. Manual Refund Requests

You may request a refund if:

• Our service consistently returns incorrect solutions (below 80% accuracy)
• You experienced service outages affecting your operations
• You purchased credits by mistake (within 48 hours)
• Technical issues prevented you from using purchased credits

To request a manual refund, contact us at refunds@fastcaptcha.org with:

• Your account email
• Transaction ID or date
• Reason for refund request
• Any supporting evidence (API logs, error messages, etc.)

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3. What We Do NOT Refund

Credits will NOT be refunded for:

• Incorrect solves due to poor quality or unreadable CAPTCHA images
• Normal accuracy variations (our service guarantees 95% average accuracy, not 100%)
• Credits used more than 30 days ago
• Violations of our Terms of Service
• Change of mind after using the credits

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4. Refund Processing Time

Refund timelines:

• Automatic refunds: Instant (credits returned immediately)
• Manual refund requests: Reviewed within 2-3 business days
• Payment refunds: 5-10 business days to appear in your account

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5. Credit Expiration

Good news: Credits never expire! You can use them whenever you need them, even years after purchase.

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6. Satisfaction Guarantee

We're committed to your satisfaction:

• 95% accuracy guarantee on image CAPTCHA solving
• 99% uptime SLA
• Responsive customer support
• Fair and transparent refund process

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7. Chargebacks

Please contact us before filing a chargeback. Chargebacks may result in:

• Immediate account suspension
• Loss of all remaining credits
• Inability to use our service in the future

We're happy to resolve any issues directly - just reach out to us first.

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8. Contact for Refunds

For refund requests or questions, contact us at: refunds@fastcaptcha.org